Who We Are:  At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match – up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The Front Desk Agent will perform all the duties of the front office, including checking in/out guests, answering the phones and fulfilling guest requests as well as guest activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

General Responsibilities

• Provide exemplary guest service
• Answer inquiries pertaining to hotel services such as amenities and different room layouts as well as resort activities including shopping, dining and entertainment
• Act as a liaison between guests and other departments
• Accurately complete AM and/or PM front desk checklists
• Responsible for cleanliness of the lobby, all common areas and keeping the front desk manned at all times
• Proficient knowledge and understanding of operating and work order systems (SMS, hotSOS, RTP, Zingle, Parkmobile)
• Respond to guest service requests
• Ensure timely communication regarding guest items and needs
• Know and practice all safety and security policies and procedures
• Other duties as assigned

Personal Attributes:

• Honest and demonstrates integrity
• Follows established resort policies and procedures
• Able to manage confidential information
• Exhibits a professional appearance within defined guidelines
• Supportive of resort mission and core values
• Sets a positive attitude for others to follow
• Organized and capable of multi-tasking
• Trustworthy and self-directed in work tasks
• Sees projects through to completion and follows up when needed
• Able to handle a fast-paced work environment
• Flexible with days and hours of work based on resort needs
• Prioritizes personal time versus work time to ensure a good balance in life and quality of work

REQUIRED QUALIFICATIONS:

• Working knowledge of Microsoft Office and basic computer skills
• Must be able to speak effectively in front of groups of guests and employees
• Must be able to successfully manage multiple high-priority tasks

The employee is frequently required to stand for long periods.  Must be able to type, walk, reach with hands, stoop or kneel.  Employee must be able to assist guest with lifting luggage if needed.  Specific vision abilities required by this job especially looking at a computer screen for long periods.  

EDUCATION/EXPERIENCE: 

• High School Diploma or GED required
• Working knowledge of Microsoft Office and basic computer functionality required
• High school diploma or GED. Ability to ready and interpret documents, basic computer skills. Must be able to speak effectively before groups of guests and employees.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, stand, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS:
Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

hourly pay range: $18-$21